FAQ

Product

How does the serum work?

The serum’s main function is to increase the cell proliferation rate of your skin by providing it with the key nutrients it requires for growth and hydration. By increasing cell turnover rate and providing anti-ageing properties, the serum supports skin rejuvenation and boosts skin healing.

Is the serum suitable for sensitive skin?

The serum is specially formulated for the most sensitive skin in mind. Having suffered from Topical Steroid Withdrawal, we understand the importance of skincare that is gentle, effective and does not cause irritation to extremely sensitive skin. The serum does not contain any common irritants to sensitive skin such as fragrances, oils, parabens, sulphates or alcohol. However, all skin is unique; it is highly recommended that you perform a patch test on your affected skin area for 24 hours before commencing regular use.

Is the serum safe/registered?

CJay Rejuvenate Serum is registered under the Health Sciences Authority of Singapore. The serum is safe - it has been tried and tested for safety according to GMP standards. 

Does the serum contain any harmful or medicinal ingredients?

No, the serum does not contain any harmful or medicinal ingredients. See the full ingredients list in the FAQs to check for any existing allergies.

Is the serum tested on animals?

No there is no animal testing involved in the making of the serum. However, it has been tried and tested for safety according to GMP standards.

Is the serum vegan?

A key ingredient in our serum is honey, which has antimicrobial properties. For this reason, our serum is not vegan.

Who formulated the serum?

Dr. Chanchai Chutsirimongkol, the Wound Healing Project Leader for the Thailand Center of Excellence in Life Sciences, has formulated the serum with the help of his medical team. His son, Jay, has been treating skin concerns for over 17 years in Thailand and Singapore.

What are the full ingredients of CJay Rejuvenate serum?

Ingredients: Water, Butylene Glycol, Glycerine, Saccharide Isomerate, Panthenol, Sodium Hyaluronate, Phenoxyethanol, Sodium Lactate, Sodium PCA, Ammonium Acryloyldimethyltaurate/VP Copolymer, Arginine, Chlorphenesin, Aspartic Acid, Disodium EDTA, Dipotassium Glycyrrhizate, PCA, PEG-40 Hydrogenated Castor Oil, Citric Acid, Glycine, Alanine, PEG-60 Hydrogenated Castor Oil, Serine, Valine, Biosaccharide Gum-1, Isoleucine, Proline, Threonine, Saccharomyces/Iron Ferment, Saccharomyces/Silicon Ferment, Saccharomyces/Copper Ferment, Saccharomyces/Zinc Ferment, Saccharomyces/Magnesium Ferment, Phenylalanine, Histidine, Rosa Canina Fruit Oil, Prunus Armeniaca Kernel Oil, Persea Gratissima Oil, Caprylyl Glycol, Sodium Carboxymethyl Beta-Glucan, 1-2-Hexanediol, Honey Extract, Helianthus Annuus Seed Oil, Natto Gum

Can I use the serum with other products?

We advise using the serum solely on its own for maximum effect. We do not recommend layering products on top of the serum as this may impact its effectiveness.

Is there liquorice in the serum?

Liquorice extract is made up of many components: fatty acids, sterol ethers, sterols and many others. The serum contains Dipotassium Glycyrrhizate which is one component of liquorice extract that does not have any suppressive effect on your skin. It as been added for its trace minerals that aid in skin cell proliferation.

What should I do if I react to the serum?

Stop usage immediately and wash the affected area with clean water. If the reaction persists, please consult your doctor.

Shipping

Do you ship internationally?

Skin Solace Singapore sells and ships CJAY Rejuvenate Serum to our designated distribution zones in Singapore, Hong Kong, Australia and New Zealand. 

We do not sell or ship to the UK, USA, Europe or other countries in South-East Asia.
If you are a customer from South-East Asia, Japan or Korea, please head to @cjay.serum on Instagram to purchase.

If you are a customer from the UK, USA or Europe, please head to www.skinsolaceclinic.co.uk to purchase.

How long does it take for my order to be dispatched?

We will dispatch your order within 3 working days. You will receive an order confirmation email once you have placed your order and another email once your order has been shipped.

How long will it take for my order to reach me?

Singapore: 1-3 working days from dispatch.
Hong Kong, Australia and New Zealand: 3-5 working days from dispatch.

What is your return/exchange/refund policy?

We do not accept returns, exchanges or refunds. All sales are final. 

Please get in touch with us via our email at hello@skinsolace.sg if you have any questions or concerns about our product.